Answers to the Most Asked
Questions at eb99

After submitting a withdrawal request at eb99, the money generally arrives in your bKash, Nagad, or Rocket account within 1 hour. This turnaround time is one of our top priorities. In most cases the process completes even faster, though occasional minor delays can occur due to mobile banking network conditions.

Yes, bonus winnings can be withdrawn — but the wagering requirement must be met first. For example, a ৳1,500 welcome bonus requires a total of ৳30,000 in bets (bonus amount × 20). Once the requirement is fulfilled, you can withdraw to any supported mobile wallet at any time.

First check whether the request status shows "Approved" or "Processing". If more than 1 hour has passed and the money still hasn't arrived, possible reasons include: an incorrect wallet number, an unfulfilled wagering requirement, or a pending account verification. In that situation, contact us directly via live chat — our team will resolve the issue promptly.

eb99's withdrawal service is active 24 hours a day, 7 days a week. Whether it's the middle of the night or a public holiday, you can submit a request at any time and generally receive your money within 1 hour. bKash, Nagad, and Rocket are also widely active at night, so interruptions are unlikely.

For security purposes, eb99 always recommends that the withdrawal wallet (bKash, Nagad, or Rocket) be registered in the account holder's own name. This helps prevent fraud and ensures transactions are confirmed. If you need to send funds to a wallet registered under a different name, please speak with the support team beforehand.

Deposits normally reflect within a few minutes. If more than 15–20 minutes have passed, confirm that you sent to the correct number and included the right reference. If the issue persists, take a screenshot of the transaction and contact us via live chat. Our support team will verify and resolve it quickly.

eb99 currently accepts deposits via three mobile wallets: bKash, Nagad and Rocket. Each method is widely used and secure in Bangladesh. Rocket is the mobile wallet service of Dutch-Bangla Bank. Any one of the three can be used to deposit with ease.

After logging in, go to the "Deposit" option and select bKash. Send the specified amount to the number shown on screen, then enter the transaction ID in the deposit form. If submitted correctly, the amount will be added to your account balance within a few minutes. If you run into any trouble, contact live chat for assistance.

The minimum deposit at eb99 is ৳500. This applies equally to all three methods — bKash, Nagad, and Rocket. New players can start with just ৳500 and may also receive a 150% welcome bonus on that deposit, bringing the total balance to ৳1,250.

After opening a new account, a 150% bonus of up to ৳10,000 is automatically added on your first deposit. For example, depositing ৳1,000 earns a ৳1,500 bonus — giving a total balance of ৳2,500. Depositing ৳14,000 or more unlocks the maximum ৳10,000 bonus, bringing the total to ৳24,000. No separate code is needed to receive the bonus.

No, the welcome bonus is available only once per account — on the first deposit only. Attempting to claim it again by opening a new account using the same details, device, or wallet may result in account suspension. Play fairly and enjoy other regular promotions in the future.

Bonuses generally have a set activity period. If the wagering requirement is not met within the specified time after the bonus is activated, the bonus may be cancelled. To find out the exact expiry period, check the "Bonus" section or contact the support team. The best approach is to start playing actively as soon as the bonus is received.

Yes, you can cancel a bonus and play using only your original deposit amount. To do so, let the support team know via live chat. Keep in mind that cancelling a bonus will also void any associated winnings. If bets have already been placed while the bonus is active, the cancellation process may differ slightly — the support team will explain the details.

Slots, casino games, and sports betting generally count toward the wagering requirement. However, certain specific games may not contribute in full. Wagering is calculated on the bonus amount only — not on the deposited funds. For example, a ৳1,500 bonus requires a total of ৳30,000 in bets to fulfil the requirement. Contact support to confirm how much each game contributes.

eb99 has three VIP levels: Bronze, Silver, and Gold. Weekly cashback is available at every level. Bronze offers up to 0.5%, Silver up to 1.0%, and Gold up to 1.5% weekly cashback. Benefits increase as you move up to higher levels.

VIP members enjoy several benefits beyond the regular weekly cashback. These include priority customer service, access to exclusive promotional offers, and personalised service at higher levels. Gold-level players receive the most benefits. Contact our support team for full details.

Each week, a set percentage of your total bets is returned to your account as cashback. Bronze level offers up to 0.5%, Silver up to 1.0%, and Gold up to 1.5%. Cashback is generally credited automatically at the end of the week. It is a continuous reward that benefits regular players in a meaningful way.

By playing regularly and actively, you can gradually advance to higher VIP levels. Your level is determined by your gameplay activity, consistent participation, and overall engagement. To find out the specific requirements for the next level, contact us via live chat or email — the support team can tell you about your current progress.

No, there is no separate registration required for the eb99 VIP program. Once you open a standard account, you automatically become part of the VIP system. As you continue playing regularly, the system determines and upgrades your level on its own. You can start enjoying Bronze-level benefits right from the beginning.