eb99's Privacy Policy

This privacy policy ("Policy") applies to all services, websites, and mobile applications on the eb99 platform. When you create an account on eb99, use our services, or browse our website, you automatically agree to the terms described in this policy.

We place the highest priority on protecting the data of users in Bangladesh. eb99 believes that privacy is a fundamental right, and we are committed to maintaining transparency and reliability on our platform at all times.

Before reading this policy, we recommend reviewing our Terms & Conditions, as both documents together form the legal basis for your use of your eb99 account.

eb99 collects the following types of information:

2.1 Registration & Identity Information

• Full name and date of birth (for age verification — only those aged 21 or above may become members)
• Email address and mobile number
• Password (always stored in encrypted form — never in plain text)
• National ID card or passport details (for identity verification where applicable)

2.2 Financial & Transaction Information

• bKash, Nagad, or Rocket account numbers (for processing deposits and withdrawals)
• Transaction history — deposit amounts, withdrawal dates, and transaction reference numbers
• Information related to bonuses and promotional offers

2.3 Device & Technical Information

• IP address and device type
• Browser version and operating system
• Cookie and session identifier data
• Page visits, click patterns, and session duration

2.4 Gaming Activity Information

• Betting history, win and loss records
• Preferred game categories and tournament participation details
• VIP program participation and cashback-related information

eb99 collects and processes your information for the following legitimate purposes:

3.1 Service Delivery & Account Management

Your information is needed to create and manage your account, process deposits and withdrawals, provide bonuses, and deliver customer support.

3.2 Identity & Age Verification

We verify identity to ensure responsible gaming and to prevent access by those under 21. This is a core principle for us.

3.3 Security & Fraud Prevention

Technical data is analyzed to protect the platform and users from unauthorized access, fraud, money laundering, and other harmful activities.

3.4 Service Improvement

Gaming and usage data is analyzed to improve the user experience, add new features, and monitor platform performance.

3.5 Communications & Notifications

Contact information is used to send important account notifications, transaction confirmations, and relevant eb99 promotional updates.

The eb99 website uses cookies and similar technologies. Cookies are small text files stored on your device that help our website recognize you.

4.1 Essential Cookies

These cookies are necessary for the platform's core functionality — such as maintaining login sessions, security verification, and ensuring pages load correctly. They cannot be disabled.

4.2 Analytical Cookies

We use anonymous analytical cookies to operate our services effectively and identify the most popular content. This data is completely anonymous and cannot be used to identify any individual.

4.3 Cookie Controls

You can control or delete non-essential cookies through your browser settings. However, disabling essential cookies may cause some services to not work properly.

eb99 never sells your personal information. However, necessary information may be shared with selected third parties in the following limited circumstances:

5.1 Payment Processors

Relevant financial information is shared with these payment providers to process transactions via bKash, Nagad, and Rocket. These providers follow their own strict privacy policies.

5.2 Technology Service Providers

To operate the platform, we work with game software providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others. These partners receive only the minimum information needed to provide their services.

5.3 Legal Obligations

In cases of court orders or legal obligations, necessary information may be provided to the relevant authorities. In such cases, we supply only the minimum information legally required.

eb99 applies industry-standard security measures to protect your information:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is secured via SSL encryption.
• Password Hashing: Your password is never stored in plain text — strong cryptographic hashing is always used.
• Access Controls: Only authorized staff can view information, and only to the extent needed for their specific role.
• Regular Security Audits: Our system security is reviewed and tested on a regular basis.
• Data Backups: Your data is stored in a secure and encrypted environment.

While we are committed to maintaining the highest level of security, transmitting information over the internet is not entirely without risk. eb99 is prepared to respond quickly to any security incident.

eb99 retains your information only for as long as necessary:

• Active Accounts: All information is retained for as long as your account remains active.
• Closed Accounts: Even after an account is closed, some information may be retained for a set period to meet legal and regulatory obligations.
• Transaction Data: Financial transaction records may be retained for an extended period in accordance with legal requirements.
• Analytical Data: Anonymous analytical data may be retained long-term as it contains no personally identifiable information.

As a registered user of eb99, you have the following rights:

8.1 Right to Access

You may request a copy of the information eb99 holds about you at any time.

8.2 Right to Rectification

If your information is inaccurate or incomplete, you may contact us to request a correction.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal or regulatory obligations.

8.4 Right to Object to Processing

In certain circumstances, you may object to the processing of your information, particularly regarding marketing communications.

8.5 Right to Data Portability

You may request your information in a structured, commonly readable format.

To exercise these rights, email [email protected] or contact us via live chat.

eb99 strictly provides services only to those aged 21 or above. We do not knowingly collect information from minors. If we become aware that information has been collected from a minor, it will be deleted immediately and the associated account will be closed.

Parents are encouraged to monitor their children's online activity and to contact us immediately if anything suspicious is noticed.

To provide eb99's services, some information may be processed or stored on servers outside Bangladesh. In such cases, we ensure that:

• Data transfers are always conducted in accordance with applicable laws and regulations.
• The receiving party maintains adequate security measures.
• Only the minimum information necessary for service delivery is transferred.

The eb99 platform may include third-party services that provide game content. These third parties have their own privacy policies, and eb99 is not responsible for their data practices. We ensure user data protection through contractual agreements with our game providers.

eb99 may revise and update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• The date of the change will be clearly noted on this page.
• A notification will be sent to registered users by email.
• For significant changes, re-acceptance may be required when logging into the platform.

Continued use of eb99 after an updated policy is published will indicate that you have accepted the revised policy.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 in Bengali and English

We will review and respond to your request as promptly as possible. Your privacy concerns matter greatly to us.