eb99's commitment to responsible gambling
When gambling goes beyond entertainment and becomes a problem, taking the right steps is the wise choice. eb99 is here for you.
What is responsible gambling and why does it matter?
Online betting and casino gaming are an enjoyable form of entertainment for many people. However, just like any entertainment, it is important to stay within limits. eb99 believes that gambling should always be fun and controlled — never a source of financial pressure or emotional distress.
The core of responsible gambling is this: you decide how much time and money you spend, and you stick to those limits. When gambling causes anxiety instead of enjoyment, that is the time to seek help.
On the eb99 platform you will find a range of voluntary protection tools — from setting deposit limits to full self-exclusion. Our support team is ready to be by your side 24 hours a day, seven days a week.
Our protection tools and policies
Set deposit limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set it takes effect immediately, and any increase only comes into force after a set cooling-off period.
Time-out feature
If you feel you need a break, take a time-out ranging from 7 to 90 days. During this period you will not be able to log into your account and all betting activity will be temporarily suspended.
Self-exclusion
If you feel gambling is getting out of control, choose the self-exclusion option. This is a long-term measure — contact the eb99 support team to close your account.
Session time monitoring
Tracking your continuous play time builds awareness. Knowing how long you have been playing makes it easier to take a break at the right moment and helps avoid excessive gaming.
Age verification
Age verification is mandatory when opening an account at eb99. Only those aged 21 or above may register and bet on this platform — that is our commitment.
24/7 support service
Contact our support team via live chat or email for any issue — in both Bengali and English. We are available around the clock, seven days a week.
Warning signs of problem gambling
If you notice the following signs in yourself or someone you know, help should be sought right away:
Repeatedly gambling to try to win back lost money, and gradually increasing the size of bets.
Hiding or lying about gambling to family, friends, or colleagues.
Using money meant for bills, food, or everyday needs to gamble.
Feeling restless, irritable, or depressed when not gambling, and being unable to focus on work or studies.
Repeatedly returning to gambling despite trying to stop, and feeling a loss of control.
Taking on debt, borrowing, or selling assets to fund gambling.
How to use the protection tools
Account settings
After logging in, go to Account Settings and look for the Responsible Gambling section. From there you can activate deposit limits and time-outs directly.
Contact via live chat
Use our live chat for self-exclusion or a long-term break. The team will assist you immediately and complete the process.
Request by email
You can also request account restrictions or closure by email. All protection requests are handled with the highest priority.
Regular review
Review your transaction history and play time every month. This builds awareness of your own spending patterns.
Remember — gambling is entertainment only
Plan a budget
Just like any form of entertainment, set a separate budget for online gaming. This budget should be money whose loss would not affect your daily life. Never gamble with money meant for bills, rent, or food.
Set a time limit
Decide how long you will play before you start. Use a clock or phone alarm so you do not exceed the time you set. Playing for a long stretch without a break can weaken your judgment.
Avoid common misconceptions
"I have to win this time" or "I've been losing so long, it's my turn to win" — be careful of thinking like this. Every betting round is independent and has no connection to previous results. Wins and losses are entirely random.
Do not gamble under stress
Avoid gambling when you are angry, sad, anxious, or under the influence of alcohol. Decisions made in those states are often harmful. Only play when you are mentally calm and clear-headed.
Think of your loved ones
Is your gambling habit worrying your family or the people close to you? Listen to them carefully. The concern of loved ones is often an important signal that should not be ignored.
eb99's commitment
eb99 pledges to uphold the following policies as a responsible platform:
- Allowing only those aged 21 or above to open an account and keeping age verification mandatory.
- Providing deposit limits, session limits, and time-out features according to each user's needs.
- Processing self-exclusion requests promptly and effectively without obstruction.
- Keeping the support team trained on responsible gambling so they can properly assist users in difficulty.
- Including safety information in promotional messages and maintaining a responsible tone in all advertising.
- Maintaining a safe and transparent environment by ensuring SSL encryption and fair play.
- Providing support in Bengali 24 hours a day, seven days a week so users in Bangladesh can get help easily.
If you need help,
reach out today
If gambling has become a problem, do not face it alone. eb99's support team is with you 24/7 — in both Bengali and English.
Common questions about responsible gambling
Start playing responsibly
Enjoy your favourite games in eb99's safe environment. Set your limits, stay aware, and keep entertainment as entertainment.